Customer Care

19 hours ago


Jaipur Rajasthan, India Entity Digital Sports Pvt. Ltd. Full time

**Customer Care Service Representative**

**Job Summary**:
**Key Responsibilities**:

- Assist customers with product/service inquiries and provide accurate information.
- Resolve customer complaints efficiently and professionally.
- Process orders, returns, and refunds as per company policies.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure timely issue resolution.
- Stay updated on company products, services, and policies.
- Meet performance metrics, including response time, customer satisfaction, and resolution rates.

**Requirements**:

- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service, call center, or related field is a plus.
- Strong communication and problem-solving skills.
- Proficiency in using CRM software and customer support tools.
- Ability to handle multiple tasks in a fast-paced environment.
- Patience and empathy when dealing with customers.
- Availability for flexible shifts, including weekends and holidays if required.

**Benefits**:

- Competitive salary and incentives.
- Health insurance and other benefits.
- Career growth opportunities.
- Paid training and development programs.

If you are passionate about helping customers and ensuring a great service experience, we encourage you to apply

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Night shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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