
Customer Care
19 hours ago
**Customer Care Service Representative**
**Job Summary**:
**Key Responsibilities**:
- Assist customers with product/service inquiries and provide accurate information.
- Resolve customer complaints efficiently and professionally.
- Process orders, returns, and refunds as per company policies.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure timely issue resolution.
- Stay updated on company products, services, and policies.
- Meet performance metrics, including response time, customer satisfaction, and resolution rates.
**Requirements**:
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service, call center, or related field is a plus.
- Strong communication and problem-solving skills.
- Proficiency in using CRM software and customer support tools.
- Ability to handle multiple tasks in a fast-paced environment.
- Patience and empathy when dealing with customers.
- Availability for flexible shifts, including weekends and holidays if required.
**Benefits**:
- Competitive salary and incentives.
- Health insurance and other benefits.
- Career growth opportunities.
- Paid training and development programs.
If you are passionate about helping customers and ensuring a great service experience, we encourage you to apply
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Night shift
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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