Application Support 1

1 week ago

Bengaluru Karnataka, India JLL Full time

JLL supports the Whole You, personally and professionally.
Application Support 1
**Location**: India (Remote), must work US business hours
**What your day-to-day will look like**:
Diagnose, troubleshoot and resolve issues while providing exceptional service.
Manage a queue of assigned tickets while taking incoming calls/chats and delivering outbound responses through call backs and ticket updates.
Develop and maintain a strong level of knowledge of the product offerings that you will be supporting.
Document all interactions with our customers and create thorough trails for others to follow.
Use problem solving skills, product knowledge, and experience to resolve tickets submitted by end users and determine when to escalate for further investigation and resolution.
Provide timely, accurate, and complete responses to all inquiries - both internally and externally.
Work independently, while also collaborating with peers and others within the support team.
**Required Qualifications**:
3-5 years of demonstrated experience supporting multiple SaaS products
Strong troubleshooting skills and ability to navigate challenging customer conversations
Excellent written and verbal communication skills
Proven ability to prioritize and manage a varied queue of customer escalations
Experience in customer service role
Ability to work both independently and as part of a team
Commitment to getting things done and taking ownership
**Preferred Qualifications**:
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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