Service Now Architect

2 weeks ago

Electronic City Bengaluru Karnataka, India Ashirvad Pipes Private Limited Full time

**Job Summary**

**Key Responsibilities**
- Technical Leadership: Provide domain, architecture, and technical aspects of projects to clients and stakeholders.
- Strategic Recommendations: Offer strategic advice on technical best practices and industry trends.
- Requirement Analysis: Participate in requirement gathering meetings and provide inputs to developers based on the requirements.
- Documentation: Create technical documentation, including process flows, design documents, and implementation guides.
- Collaboration: Work closely with stakeholders, team members, and clients to ensure successful project delivery.
- Performance Monitoring: Keep track of instance performance and propose improvements to enhance end-user experience.
- Upgrade Management: Manage upgrade cycles and implement new release functionalities.
- Integration: Propose and implement integrations with other tools and systems.

**Qualifications & Experience**
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Certifications: ServiceNow Certified System Administrator (CSA), ITIL Foundation, ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM), ServiceNow Certified Application Developer (CAD) (preferred).
- 7+ years Experience: Proven experience in designing and implementing ServiceNow solutions in an enterprise environment.
- Deep knowledge in ITIL processes.
- Strong analytical skills to identify problems and recommend solutions.
- Experienced in integrating ServiceNow with other enterprise systems using APIs, web services, and various integration tools.
- Excellent communication and collaboration skills.
- Capable of collaborating with process owners, architects, and developers to produce technical specifications for solution development and systems integration requirements.
- Experience in architecting and deploying large-scale ServiceNow implementations.
- Ability to guide junior team members and provide mentorship.
- Familiarity with Visio diagrams and high-level architecture documents.

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