Tpm Functional Subject Matter Expert

Job Title: TPM Functional Subject Matter Expert

Location: Bangalore

ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

Background

Trade Promotion Management (TPM) usage has a direct impact on Unilever’s ability to optimally use its Trade Promotion budgets in the various geographies. As such global TO is impacted by the success of the solution. This requires a robustness in both the solution as well as delivery approach and a resilience in operations.

With the introduction of the Integrated Operations Programme earlier this year, TPM as a programme will now fall under this remit and will be governed by the associated governance group. This has been badged as PROMOTION AS A SERVICE and the objectives are to:

- Liberate cost and time to drive growth with customers
- Improve reliability of service
- Enhance User Experience

There will be significant process transformation for a market to undertake to meet the objectives and align their organisations to the to-be operating model. The TPM tool will support this transformation and unlock business benefits by delivering an efficient, robust tool that will allow promotions to be created and maintained in an optimal way.

Key responsibilities:
- Ensure fit for purpose and stable solutions are in place for markets/platforms assigned. Works closely with the Platform teams to achieve this. Role will focus on the Frontier platform but will not be exclusive depending on Business needs.- Support the lifecycle activities for the above functionality-
- Is a “trusted partner” to the Business.- Lead and take accountability for Program change management activities, including driving the Business benefits working through Process Office and Program Manager.- Manage the ways of working, operations, escalations with the delivery lead, meeting the overall program objectives.

Analyse:
- Understand the TPM template (offering that is already built) and what items can and can’t be configured/ changed- Understand new market requirements and how these map to the existing tool and to the existing integration landscape- Validate any new functionality that needs to be created for new markets

Build:
- Validate new functionality meets market requirements before it is shown to the market- Prepare the market for the testing phase

Test:
- Work with the test lead to conduct market testing- Work with Vendor team to triage defects- Troubleshoot issues with users and raise defects accordingly

PGLS:
- Triage new defects and troubleshoot issues with the supporting team- Communicate to the market regarding issue status and fix times

Additional responsibilities:
- Work with the team to communicate to live markets regarding upcoming changes that may impact them (upgrades, CRs, etc)

KEY REQUIREMENTS:
- Ability to troubleshoot and have clear approach to problem solving- Confidence to challenge assumptions and status quo- Confidence to learn about Salesforce technologies- Technical experience in working with and supporting IT systems- Demonstrated ability to take a complex process and simplify messaging to make it resonate with the audience.- Proven ability to work as part of a global virtual team in a dynamic environment.- Ability to work alongside and influence challenging stakeholders.- Appreciation of IT landscapes and the tech funnel.- Ability to work across multiple teams - Technical and Business to effectively drive conversations, quickly leading to the desired end state.- Possesses a good understanding of the business process areas involved in the Customer Development business function (e.g. Promotions, Trade Profitability, Customer ROI, Distributive and Modern trade structures etc.).- Business Analysis- Experience of working with external service providers in Technology projects- Appreciation knowledge of Agile methodology.

Competencies:
- Strong organisational skills - able to define and manage self and others to a tight, clearly defined plan and set of actions.- Strong self-starte