Guest Service Associate

5 days ago

Delhi Delhi, India Air Paradise Tour & Travels Pvt. Ltd. Full time

**Full Job Description**:
**Do you have an eye for detail and a passion for creating memorable guest experiences? Do you take pride in making every guest feel special? Then come and join us to Make Every Moment Matter where our guests can relax and enjoy the experience**

Our **Concierge Team** plays an essential role in ensuring that every guest receives seamless, personalized service. They are professional hosts approachable, intuitive, and dedicated to delivering exceptional experiences that reflect our brand values and hospitality excellence.

As a **Concierge Executive**, you will be part of a dynamic and guest-focused team that believes _anything is possible_, and that every interaction is an opportunity to make a lasting impression.

**Key Responsibilities**:

- Support the smooth day-to-day operations of the **concierge desk and guest services** area.
- Welcome and assist guests courteously, ensuring all inquiries and requests are handled promptly and efficiently.
- Provide accurate and updated information about **local attractions, restaurants, events, shopping, and transportation options** (Delhi or Dubai).
- Coordinate **transport, reservations, event bookings, courier services, and sightseeing tours** as per guest requests.
- Collaborate closely with other departments (Front Office, Housekeeping, Food & Beverage) to ensure a flawless guest experience.
- Build and maintain relationships with trusted **local vendors, restaurants, and travel partners.**:

- Anticipate guest needs and offer proactive assistance to ensure maximum satisfaction.
- Ensure compliance with company standards, health & safety, and brand policies at all times.

**Requirements**:

- Minimum **1-3 years of experience** in **Concierge, Front Office, or Guest Relations**, preferably in a 4-star or 5-star hospitality environment.
- Excellent communication skills in **English** (Arabic or Hindi proficiency is a plus).
- In-depth knowledge of **local attractions, dining, shopping, and cultural highlights** in Delhi or Dubai.
- A proactive “**Yes I Can**” attitude and a commitment to guest satisfaction.
- Strong organizational and problem-solving skills.
- Presentable, well-groomed, and confident demeanor.
- Ability to multitask and stay calm under pressure.
- **Immediate joiners** preferred.

Pay: ₹8,997.33 - ₹35,000.00 per month

Work Location: In person

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