Customer Service Representative

6 days ago

Vasai Maharashtra, India Suqah Full time

At Suqah, we’re building more than just a clothing brand - we’re creating an experience. Our customers are at the heart of everything we do, and we’re looking for a Customer Service Representative who can make sure every interaction feels seamless, kind, and problem-free.

What you’ll be doing:

- Coordinating with our logistics partners to track returns and exchanges.
- Processing and updating customer return requests through our internal dashboards.
- Keeping an eye on inventory levels and shipping timelines to provide customers with accurate updates.
- Helping customers pick the right sizes and products with personalized recommendations.
- Flagging recurring issues/feedback to the team to improve product and service quality.
- Maintaining accurate records of customer interactions and exchanges.
- Working closely with the operations team to ensure smooth order fulfillment.

What we’re looking for:

- Strong written communication skills (clear, polite, and professional).
- Problem-solving mindset with patience and empathy for customers.
- Highly organized with the ability to track multiple customer cases at once.
- Bonus if you’ve worked in e-commerce or customer support before

Perks of joining Suqah:

- Be part of a fast-growing fashion brand.
- Remote work initially (will shift to on-site once our office space is ready).
- Opportunity to grow within the brand as we scale.

If you’re someone who loves making people happy and wants to be part of a growing brand story, we’d love to hear from you.

**Job Type**: Part-time

Pay: ₹8,000.00 per month

Expected hours: 24 - 30 per week

**Language**:

- English (preferred)

**Location**:

- Vasai, Maharashtra (preferred)

Work Location: In person

**Speak with the employer**
+91 8291416408

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