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Telesales Executive

3 weeks ago

Goregaon East Mumbai Maharashtra, India Crystal supply chain Solution Full time

**Position Summary**

**Key Responsibilities**
- Make **outbound calls** to potential or existing customers to promote logistics services.
- Handle **inbound calls**, respond to queries, and provide basic service information.
- **Qualify leads** and record relevant customer information for follow-up.
- Maintain **customer data and call records** accurately in the CRM system.
- Perform **regular follow-ups** with leads to maintain engagement and interest.
- Share customer feedback or complaints with the relevant team for resolution.
- **Learn and stay updated** on logistics services, pricing, and processes.

**Key Responsibility Areas (KRA)**
- Outbound Calling
- Initiate calls to potential clients to introduce services and gather interest.
- Lead Qualification
- Accurately capture customer data and assess basic lead potential.
- Inbound Query Handling
- Handle service-related questions and forward complex queries to senior staff.
- CRM Record Maintenance
- Maintain updated call logs and notes in the CRM system.
- Follow-up Coordination
- Assist in scheduling and executing follow-up calls.
- Product Knowledge
- Learn about logistics services, offerings, and pricing

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person