Hub Supervisor- Howrah, West Bengal
1 day ago
**Position**: Hub Supervisor - Logistics
**Location**: Howrah, West Bengal
**Vacancies**: 1
**Languages Required**: Must speak **Hindi, English, and Bengali** fluently.
**About Zorrro**
Zorrro is a fast-growing local delivery company that started in 2020. We’ve delivered over 1 lakh orders and work with more than 150 businesses. As we expand into Kolkata, we are looking for hardworking and motivated people to join our team in Kolkata.
**Role Overview**
This role is for people with **2-3 years of work experience** who want to learn and grow in the logistics industry. As a **Hub Supervisor**, you will work mostly in the field and handle different tasks like hiring delivery partners, managing deliveries, solving customer issues, and supporting local sales activities.
**Your Key Responsibilities**
**1. Delivery Partner Management**
- Help in hiring and training local delivery boys.
- Teach them how to use the app and follow rules.
- Solve their problems and keep them motivated.
**2. Managing Orders**
- Make sure all orders are picked up and delivered on time.
- Work with delivery boys and the team to fix any delivery issues.
- Double-check the delivery details for accuracy.
**3. Customer Service**
- Talk to customers and help solve order problems.
- Keep a record of calls, chats, and complaints.
- Escalate bigger issues to your senior team.
**4. Hub Operations**
- Manage daily hub activities like rider attendance and delivery planning.
- Make sure more than enough delivery partners are available and ready.
- Keep track of performance using real-time dashboards and suggest improvements.
**5. Sales Support**
- Build good relationships with shops and small businesses.
- Bring riders according to the performance metric
- Promote Zorrro’s services in the local market.
**Who Can Apply?**
**Education**
- Graduation preferred but not compulsory.
**Skills**
- Must speak **Hindi, English, and Bengali**.
- Basic knowledge of Google Sheets or Microsoft Excel.
- Good at managing people and handling multiple tasks.
- Must be positive, a quick learner, and a team player.
**Experience**
- 2-3 years in logistics, delivery, or customer service work is preferred.
**Personality**
- Energetic and responsible.
- Willing to work on the ground and take charge when needed.
**What You’ll Get**
- Competitive salary
- Fast career growth in a growing company.
- Friendly and respectful work environment.
Join **Zorrro** and help shape the future of deliveries in Kolkata.
**Experience**:
- E-commerce: 2 years (preferred)
- total work: 2 years (preferred)
Work Location: In person
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