Customer Service Associate

3 days ago

Thane, India Datamark Full time

Greetings From Datamark

Urgent Opening for Customer Service Associate

**Responsibilities -**
- Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the appropriate department or agency for further action
- Properly log each call and ensure that the caller receives the correct information
- Maintain professionalism at all times even during stressful phone interactions
- Assists with other Call Center duties, such as emergency operations, special projects, and training responsibilities or other similar tasks
- Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests
- Maintains working knowledge of all policies regarding the activities required for all city department’s day-to-day operations. Must be familiar with all city department’s times of operations, services performed, after hour procedures and contact persons for specific functions
- Must use prescribed telephone etiquette and follow customer service procedures; must be courteous to citizens and employees
- May be required to work overtime, weekends, holidays, and/or during declared emergencies
- Maintain excellent diction, grammar, voice quality, and articulation
- Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the call center’s image
- Demonstrates a commitment to supporting a productive, positive work environment
- _**Excellent English communication**_
- Permanent Job - Good salary with PF,ESIC and other benefits.
- HSC Pass can apply.

**Permanent work from home**

**System will be provided by the company.**

**No targets.**

Salary
- 22.5k Inhand and 27k Gross

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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