E-commerce Executive

3 days ago

Panipat, India Hammer Lifestyle Full time

**Position Overview**:
The E-commerce Operations Executive is responsible for managing the day-to-day operations of the online store, ensuring seamless order processing, inventory management, and customer satisfaction. This role demands a proactive, detail-oriented individual with strong analytical and organizational skills to support the growth and efficiency of the e-commerce business.

**Key Responsibilities**:

- **Order Management**:

- Monitor and manage the processing of customer orders from placement to delivery.
- Coordinate with logistics partners to ensure timely and accurate shipments.
- Resolve order-related issues such as cancellations, returns, and refunds.
- **Inventory Management**:

- Track stock levels and coordinate restocking to avoid inventory shortages.
- Conduct regular inventory audits and update the system accordingly.
- Liaise with suppliers to ensure on-time procurement.
- **Product Listings**:

- Upload and maintain accurate product descriptions, images, and pricing on the e-commerce platform.
- Optimize product listings for SEO and visibility.
- Ensure compliance with platform guidelines and policies.
- **Performance Analysis**:

- Track sales performance and generate weekly/monthly reports.
- Analyze customer behavior and sales trends to identify opportunities for growth.
- Monitor and improve conversion rates on the platform.
- **Customer Service Support**:

- Address customer inquiries and complaints promptly and professionally.
- Work closely with the customer support team to enhance customer satisfaction.
- **Platform Management**:

- Manage promotional campaigns, including discounts, offers, and seasonal sales.
- Ensure the website or marketplace is running smoothly, and escalate technical issues when necessary.
- **Collaboration**:

- Work with marketing, design, and sales teams to enhance the e-commerce experience.
- Coordinate with the finance team to reconcile payments and transactions.

**Qualifications and Skills**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1-3 years of experience in e-commerce operations or a similar role.
- Proficiency in e-commerce platforms (e.g., Shopify, Amazon, Magento).
- Strong analytical and problem-solving skills.
- Excellent communication and organizational abilities.
- Familiarity with inventory management tools and CRM systems.
- Knowledge of digital marketing and SEO is a plus.

Pay: ₹10,787.15 - ₹22,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- E-commerce: 1 year (required)
- total work: 1 year (preferred)

Work Location: In person

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