Recruiting Coordinator

**Job Description**:
Position TitleRecruiting CoordinatorFunction/GroupGlobal Shared Services (GSS)LocationMumbaiShift Timing11 am to 8 pm- Role Reports toHR Direct Team Lead- Remote/Hybrid/in-OfficeHybrid***ABOUT GENERAL MILLS**

**We make food the world loves: 100 brands. In 100 countries. Across six continents. **With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

**JOB OVERVIEW**

**Function Overview**

***Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including Employee Services, Business Services, Global Workforce Solutions, and Global Data Governance Services.

For more details about General Mills please visit this Link

**Purpose of the role**

Focuses on delivering accurate, high-quality services towards recruitment support. The incumbent’s primary focus will be providing technical support on Applicant Tracking System (ATS) globally. The incumbent will be responsible to complete transactions in the ATS system basis request received. Review cases and troubleshoot & resolve queries or errors received from the user. Coach tier 1 on ATS systems and common escalations

**KEY ACCOUNTABILITIES**

**ATS System Management**
- Coach/Train Tier 1 on iCIMS system/common escalations
- Primary Support for Market Admins & HR Direct teams & resolve queries
- Maintaining & Updating system based on cases
- Create HireVue packages
- Maintain interview guides/iFORMS per direction from Business Lead
- Maintain Ari/Text Engagement bot/chat sequences per direction from Business Lead
- Provision technology access for iCIMS, Text Recruit, OrangeTree
- Deliver internal/external audit reports as needed
- Create New Agencies, Manage Login Groups
- Deliver internal/external audit reports as needed
- Perform annual update of Reporting Center items

**Documentation & Verification**
- Complete HR documentation & e filing process for employee and ensures accurate uploading of documentation in shared drives or HR systems whenever applicable

**Offer Management**
- Offer letter generation and management.
- Prepare offer document / employment contract document

**Contingencies**
- Arrange for Medical check-up.
- Follow up to get Medical reports
- Follow up on Date of hire

**Hire / Job Change Process**
- Complete the hire/ Job Change process in Applicant Tracking System

**Sourcing**
- Source CVs from internal & External Career portals including Linked In

**Selection & Scheduling**
- Schedule and coordinate the interview/meeting process either directly or through the respective placement / employment agencies.

**Adhere to Service Level Agreements**
- Ensure Tasks are completed within agreed Turn Around Time and timelines
- 0 Errors in completing recruiting tasks
- Response time of 24 hours (SLA Breach)
- Highlight Red Flags to the concerned team
- No Show
- Slow responsiveness
- Negative reference check responses
- Any other SLAs laid down from time to time

**Case Management**
- Record and update the tasks in Case Management System
- Coordinate with stakeholders as needed with regards to completion of tasks
- Save drafts in folders.
- Maintain trackers and create reports as needed

**MINIMUM QUALIFICATIONS**
- Education - Full time graduation from an accredited university (Mandatory
- Note: This is the minimum education criteria which cannot be altered)
- Minimum years of related experience required: 1-2 years in recruitment

**PREFERRED QUALIFICATIONS**
- Excellent Communication skills.
- Should have a process based & Continuous Improvement approach
- Team Player
- Emotional Intelligence
- Judgement & Decision Making
- Probing Skills
- Problem Solving
- Negotiation & Influencing Skills
- Technology Knowledge Preferred-Workday/Service Now/iCIMs

**Competencies/Behaviors required for job**
- Credible Influence - Is friendly & approachable to different audiences. Utilizes effective listening skills
- Navigates the organization - Knows how the organization works — its str