Sm - OTC - Collections

**_Ready to shape the future of work?_**

**_At Genpact, we _**_don’t_**_ just adapt to change—we drive it. AI and digital innovation are redefining industries, and _**_we’re_**_ leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how _**_we’re_**_ scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**

**_If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team _**_that’s_**_ shaping the future, this is your moment._**

**In this role,**We** are**seeking** an experienced and dynamic Senior Manager**for**Accounts Receivables to join our team. This role requires**expertise** in managing the end-to-end accounts receivables process, ensuring seamless operations and financial accuracy**.** In this role you**are required to**analyse** processes,**identify** areas for improvement, and implement solutions to enhance the**AR** process and improve overall financial performance**.**

**Provide strategic insights and data-driven recommendations to**optimize** receivables and cash flow**,**Mentor and develop a high-performing team, ensuring professional growth and operational excellence**.**

**Responsibilities**

**Strategic Planning and Implementation**

**Execute strategic plans to enhance team efficiency and productivity, working with leadership to devise future team plans.**

**Monitor and predict forthcoming demand levels, and adjust resources as needed.**

**Create team** performance**goals in line with the department’s strategic plans.**

**To own and manage** end-to-end**AR**processes** with minimum supervision.**

**Alignment to business goals set forth and drive teams accordingly**

**Manage Process, Metrics, Governance, Controls for surprise free Operations**:
**Develop and implement strategies to refine the accounts receivables process** to best in class**

**Set monthly cash collections targets, collection efficiency, and overall cash management in alignment with business goals.**

**Responsible**and accountable**for all the activities related to**AR** domain including credit & customer master management,**B**illing** & Invoicing**,**and collections**

**Reviewing the strategic policy and**aligning** with**the**business.**

**R**eview and approve any exceptions on dispute plan/exceptions** and for credit limit increases as per the policy**

**S**upport strong customer relations & business acumen**

**Manage Client escalations**,** Process independently and with minimum supervision.**

**Active participation in Daily/weekly**/Monthly**meetings to ensure process issues are well addressed.**

**Identify** risks and opportunities that affect the performance of the business**,**convert them into analytical solutions**,** and offer actionable insights.**

**Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks and meeting Service level agreements (SLA’s)**

**Show inefficiencies or bottlenecks in the process and implement improvements or automation solutions.**

**Confirm that proper escalation procedures are followed according to established business practices.**

**Should be able to communicate effectively with team management**,**identify** issues and concerns that may affect the**job's**performance**,** and communicate the same to leadership.**

**Participate in governance meetings at country / region level; Closely collaborate with the team and ensure the right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.**

**Ensure compliance with financial regulations, company policies, and audit requirements**

**Partner with Human Resources to manage client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention**

**Exposure to Lean Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to find QPA/RPA opportunities and work with LDT team for implementation.**

**Ensure productivity commitment has been met as per contractual commitments**

**Team Management and Development**:
**Lead and coach team responsible for day-to-day operations and ensure defined metrics are met with zero surprises. Manage relevant data to support metrics / performance.**

**Conduct training sessions and workshops to enhance team knowledge and skills in the assigned scope of work.**

**Conduct regular performance reviews and provide constructive feedback.**

**Work with HR and leadership teams in resource planning including resource retention and skill development.**

**Work with HR and other relevant teams in resolving team conflicts.**

**Work with Training team