Corporate IT System Administrator

Have you ever wanted to be on the ground floor of a well-funded, rapidly growing global startup that is disrupting the grocery industry? We are a dedicated team of professionals with a passion for grocery and who help grocers thrive by making sure our team at Takeoff thrives. Our core values are what drive our decisions every day. We foster an accessible, approachable, and supportive environment and work together to reach new milestones and motivate each other towards excellence. Our team is on a mission to transform the grocery industry for the better.

Are you looking to make an impact daily and help us disrupt a 100 year old industry? If so, please continue reading

Takeoff Technologies, a Massachusetts-based tech company, is the creator of the world’s first automated micro-fulfillment center (MFCs) that transforms the way people access groceries. Our solution provides retailers with the most cost-efficient way to fulfill their online grocery orders, using automated, hyperlocal micro-fulfillment centers.

As the Corporate IT System Administrator you will manage Corporate IT end user assets, including Apple Mac/Windows systems, Office WiFi, AV equipment, providing hardware refresh, OS and software upgrades, and ongoing maintenance. You will troubleshoot and resolve issues and follow the sun end user support. Ideally this person would be able to be onsite 2-3 days a week.

**Primary Responsibilities**:

- Manage the day-to-day activities and projects of the Corporate IT department in accordance with organizational policies and goals
- Establish and manage the location’s corporate IT requirements, including project-based work with the Corporate IT management team
- Ensure physical and security compliance for hardware and software assets
- Work with users to schedule hardware installations and/or moves
- Creating and maintaining Corporate IT end user manuals and self service documentation
- Responsible for supporting global Takeoff offices and employees, follow the sun end user support
- Coordinate and take locational lead in our multi-site corporate IT implementation of policies, and hardware/software standards
- Implement, monitor and document Information Security best practices and processes for the location as governed by the Information Security Manual
- Work in concert with the Operations and Engineering groups as necessary to ensure proper operation and integration with internal systems
- Configure, manage, and provision access to products used internally to end users
- Participate in 24/7 on-call rotation supporting live environments as needed
- Managing local asset management, and access management list
- Manage the inventory and ordering process of IT-related products such as SaaS subscriptions, software licenses, computers, and other hardware.

**Knowledge and Skill Requirements**:

- Excellent verbal and written communication skills
- Experience with Mac/Windows PC operating systems, Linux, etc
- Experience with troubleshooting, maintenance, and system upgrades
- Able to provide hands-on support, and help lead trouble-shooting efforts, and remediation in a timely fashion
- Operations support experience, including system monitoring, backups, and disaster recovery
- Working knowledge of workstation/configuration management tools such as Jamf / SOTI in a mixed (primarily Mac) environment
- Experience with managing cloud based antivirus environment and support the end-user setups and troubleshooting
- Experience managing end-user mailboxes and troubleshooting in Google workspace or MS Office 365
- Managing and supporting collaboration tools such has Atlassian suite, Slack, etc
- Create and maintain proper documentation including run books, FAQ/Self-Service documentation, and support documentation as needed

**The Person**:

- Articulate with strong communication skills and attention to detail.
- Learns and adapts quickly; self-starter.
- Able to understand and operate at business and technical level.
- Proactively engages and collaborates with colleagues with respect, positivity, and without the direction of management (as appropriate)

LI-TN1
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Equal Opportunity Employer
- Our culture revolves around our core values of respect, initiative, collaboration, adaptability and diversity. As people, we value hard work, but we balance it with socializing as a team, respecting our time outside of work, and appreciating our coworkers’ unique walks of life._
- Takeoff is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more at _
- . We believe that diversity is critical to the growth of our company; we foster an environment where everyone has a voice and views the Takeoff team as their second family._