Salesperson & Admin

Job Description: Telecaller cum Admin

Position Overview:
Key Responsibilities:
Telecalling:
Conduct outbound calls to existing and potential clients to promote our products/services.

Handle inbound calls from clients, addressing inquiries, providing information, and resolving issues.

Follow up with clients via phone calls to maintain relationships and gather feedback.

Achieve set targets for call volumes, conversion rates, and customer satisfaction metrics.

Administrative Support:
Assist in maintaining client databases, ensuring accuracy and completeness of records.

Handle routine administrative tasks such as filing, scanning, and data entry.

Coordinate appointments and meetings, manage calendars, and organize office supplies.

Support the management team in preparing reports, presentations, and other documents as needed.

Customer Relationship Management:
Build rapport and trust with clients through effective communication and professionalism.

Listen to clients' needs and concerns, providing appropriate solutions and assistance.

Ensure timely resolution of customer complaints or issues, escalating complex cases as necessary.

Qualifications and Skills:
Proven experience in telecalling or customer service roles preferred.

Excellent communication skills in both English and [local language].

Strong interpersonal skills with the ability to build rapport over the phone.

Organizational skills with attention to detail and ability to multitask.

Positive attitude, self-motivated, and ability to work independently as well as part of a team.

Education and Experience:
High school diploma or equivalent required; Bachelor's degree preferred.

Previous experience in telecalling, customer service, or administrative roles will be an advantage.

**Benefits**:
Competitive salary package.

Opportunities for career growth and development.

Positive work environment with a supportive team.

Day range:

- Monday to Friday

Shift:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9321592734