Receptionist/crm

21 hours ago


Bandra West Mumbai Maharashtra, India Super Scholar Full time

**Key Responsibilities**:

- Greet and check-in guests, ensuring a smooth and welcoming experience.
- Handle guest inquiries and resolve issues promptly.
- Maintain and update guest records in the CRM system.
- Develop and manage relationships with returning and potential clients.
- Coordinate with other hotel departments to fulfill guest requests and special needs.
- Monitor guest feedback and implement improvements.
- Promote hotel services and amenities to enhance the guest experience.

**Qualifications**:

- Previous experience in a receptionist or CRM role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in CRM software and Microsoft Office Suite.
- Professional demeanor and appearance.
- Ability to work in a fast-paced environment.

**Benefits**:

- Competitive salary
- Career growth opportunities
- Employee discounts on services

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Ability to commute/relocate:

- Bandra West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Front desk - Receptionist: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person


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