Back Office Operations Executive

1 day ago

Thane, India Supercure Pvt Ltd Full time

**Job Description: Back Office Operations - IT Projects**

**Position**: Back Office Operations Executive
**Experience**: 1-3 Years
**Shift**: Rotational Night Shift
**Location**: Navi Mumbai

**Key Responsibilities**:

- **Data Management**:

- Maintain and update project-related databases, reports, and documentation accurately.
- Ensure data integrity and adherence to organizational standards.
- **Support Functions**:

- Assist IT project teams with back-office tasks, including report generation and coordination.
- Facilitate smooth communication between teams, clients, and stakeholders.
- **Monitoring & Reporting**:

- Track project milestones and deadlines.
- Prepare and share periodic performance and compliance reports.
- **Process Adherence**:

- Follow operational protocols, ensuring all processes are carried out efficiently.
- Identify and address process bottlenecks.
- **Issue Resolution**:

- Handle basic troubleshooting or escalation of issues to relevant departments.
- Monitor ticketing systems for timely resolution.
- **Communication**:

- Provide prompt updates to relevant teams and stakeholders.
- Respond to queries and requests within stipulated timelines.

**Key Skills Required**:

- **Technical**: Proficiency in MS Office (Excel, Word, PowerPoint) and basic IT tools.
- **Analytical**: Ability to analyze data and generate meaningful insights.
- **Communication**: Strong written and verbal communication skills.
- **Organizational**: Good multitasking and time management capabilities.
- **Flexibility**: Comfortable working in rotational night shifts.

**Educational Qualifications**:

- Graduation in any stream (preferably IT/Computer Science/Management).

**Additional Requirements**:

- Prior experience in back-office operations or support for IT projects is preferred.
- Familiarity with IT project workflows and ticketing tools is an advantage.

**Salary**:
Competitive and commensurate with experience.

**Application Details**:
Pay: ₹8,514.26 - ₹20,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Monday to Friday
- Night shift

Supplemental Pay:

- Shift allowance

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- ELearing / EPUB: 1 year (required)
- Articulate Storyline: 1 year (required)

Shift availability:

- Night Shift (required)

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