Product Owner Technology Delivery

**About Us**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Global Business Services**

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

**Process Overview**:
The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

**Job Description**:
The Service Engagement Product Analyst is a hands-on role where you will analyze high level business requirements and translate them into technical specifications for our engineering team. In this role, you will work closely with both our business unit and technical product managers, DevOps engineering, architects, user experience, and cross-functional counterparts to develop high-level requirements that enable high quality products that delight our internal customers. They perform data-driven analysis and collaborate to understand their business processes to facilitate gathering insights to shape product design. The Service Engagement Product Analyst is responsible for extracting actionable insights from business requirements into development items for implementing ServiceNow at Bank of America.

**Responsibilities**:

- Provide and lead analytical support to Service Engagement Product Owners or Product Managers engaged in the discovery, design, and delivery of implementing and operating the ServiceNow platform
- Collaborate with the product team to offer insights and build reusable or ad hoc data views that influence product strategy, design, and development
- Participate in the agile software development methodology, including design, testing, implementation, and deployment
- Identify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiency
- Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved.
- Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization
- Evaluate proposed enhancements or issue resolutions for meeting business objectives, risks and cost/benefits
- Translate business and process requirements into actionable development stories, including Acceptance Criteria, Business Value, Definition of Done, etc.
- Gather and catalog functional, non-functional, and technical requirements for stakeholder requests
- Produce effective documentation to capture and communicate business process and requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
- Understand stakeholder needs to help articulate the development solution to solve a problem
- Assist to define KPIs and other metrics that can track progress, efficiency gains, and user experience
- Work closely with business partners to evaluate business requirements, plan deliverables, and participate in efficient development, delivery, and deployment activities

**Requirements**:
**Education**: Bachelor’s degree in information technology, Computer Science, or a related field

**Experience Ra