Operation Planning Excutive

2 weeks ago

Kolkata, India Royal Management Services Full time

GENERAL DUTIES & RESPONSIBILITIES
- To know and develop proficiency in handling internal company CRM software platforms in Service Trak and any other systems that may be introduced.
- Organisation of schedule and planning of all service (including contracts, jobing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
- Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
- Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
- Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.

Manage service documentation and ensure all customer/technician’s feedback are followed up with actions
- Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
- Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.
- Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager.
- Reviews and provides service compliance updates daily.
- Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs
- Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling.
- Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements
- Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies
- Any unresolved issues should be quickly elevated to the next level of management for prompt resolution
- Any other similar duties as and when specified by the manager

**KEY DELIVERABLES**
- On time service planning
- Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch
- Minimizing service backlog (meet our contractual obligations)

**Requirements**:
**CORE COMPETENCIES**
- Be decisive
- Attention to details and accuracy
- Planning & organizing
- Analytical skills
- Customer oriented
- Negotiation skills would be an added advantage
- Ability to work patiently in a dynamic service environment

**Salary**: ₹8,000.00 - ₹12,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule

Schedule:

- Day shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 6290828005

  • Inventory Executive

    6 days ago

    Kolkata, West Bengal, India Recquistar Placement Solutions LLP Full time

    Job Title: Inventory Excutive Job brief: We are looking for a competent Inventory Excutive to monitor and report on the company’s inventory. Your job is important since the efficient handling of the company’s products and supplies is critical for the attainment of business goals. **Responsibilities**: - Develop efficient inventory control methods. -...

  • Tele Caller Executive

    2 weeks ago

    Kolkata, India TSG Global Services Pvt Ltd Full time

    URGENTLY TSG GLOBAL NEEDED TELECALLER EXCUTIVE - DAILY CALLLS 70 TO 80 CALLS - MAILS 40 TO 50 - GOOD RELATION WITH CASTOMER - DO FLOWUPS - SLOVE CASTOMER PROBLEM - MINIMUM GRADUATION & HAVE KNAWLEDGE ABOUT TELECALLING - FEMALE PRFERED **Job Types**: Full-time, Regular / Permanent **Salary**: ₹8,000.00 - ₹9,000.00 per month **Benefits**: - Cell phone...

  • Collection Excutive

    5 hours ago

    Kolkata, India SHUKLA FINANCIAL SERVICES Full time

    SHUKLA FINANCIAL SERVICES is now hiring Collection Executives for various locations of North Kolkata in, West Bengal. Bike Must, Minimum educational qualifications - Secondary (class X passed) / Higher Secondary (class XII passed) Smart Phone savvy. Age - upto 30 years. Immediate joining. Contact Immediately. **Job Types**: Full-time, Regular /...

  • Sales Excutive

    5 hours ago

    Kolkata, India Contromoist Technologies Pvt. Ltd. Full time

    Position: Sales Executive Education: Graduate Experience: 0 to 4 years Job Details: 1. Collect information form the market 2. New Client Development. 3. Sales Target Achieve. 4. Good Relation developed with the Client (Old & New). 5. New Market Exploring. **Job Type**: Regular / Permanent **Salary**: ₹8,500.00 - ₹12,000.00 per...

  • Seales Excutive

    1 week ago

    Kolkata, India Bajaj Allianz Full time

    Job Description **Responsibilities**: 2. Good communication skills required 3. Well presentable 4. Leadership Quality 5. He or she have should be the ability to lead a team Language known Bengali, Hindi, English **Skills**:Should have basic knowledge about computer Salary structure Minimum 19 K starting to 52 K per month Bonus +Award reward will be given...

  • Demand Planning

    2 weeks ago

    Kolkata, West Bengal, India Exide Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesDrive the demand planning strategy to ensure accurate forecasts that align with business objectives. Lead cross-functional collaboration to convert market insights into reliable demand plans, optimizing inventory and customer service. Manage and develop the demand planning team, fostering continuous improvement and best practice...

  • Planning Engineer-E3-Planning-PMO

    4 days ago

    Kolkata, West Bengal, India Tata Consultant Engineering Limited Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    About UsTata Consulting Engineers Limited (TCE) is the largest Indian private sector engineering and project consultancy and an emerging global leader in integrated engineering solutions. With more than 60 years of engineering excellence, TCE has a presence in over 64 countries and over 12000 completed projects, the company operates in 3 core Industry...

  • Manager - Planning

    5 days ago

    Kolkata, West Bengal, India Tata Consultancy Services (TCS) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Date: 17 Sept 2025Location: Kolkata, WB, IN, 700106Company: tatacons02About UsTata Consulting Engineers Limited (TCE) is the largest Indian private sector engineering and project consultancy and an emerging global leader in integrated engineering solutions. With more than 60 years of engineering excellence, TCE has a presence in over 64 countries and over...

  • Tele Caller Excutive

    1 week ago

    Kolkata, India UN Technologies Pvt Ltd Full time

    **Greeting from UN Technologies Pvt Ltd.** We are Hiring for International Voice Process. Shift timing: 8:30pm to 5:30am US Shift ( Night Shift ). Experience: At least 1 year experience in an International Sales Process (Freshers can also apply). ** Responsible for finding and generating new clients, making cold calls, handle the clients, able to fix...

  • Financial Planning Analyst

    4 weeks ago

    Kolkata, India Rollick Ice Cream Full time

    About the Company Established in 1989, Rollick is today, amongst the largest manufacturers of frozen dessert in Eastern India, with state of the art manufacturing units in Kolkata. It has a fast growing network of over 500 distributors across the region. Rollick’s product range includes a variety of ready to eat cups, sticks, cones, take home tubs and bulk...