Operation Planning Excutive

1 week ago

Kolkata, India Royal Management Services Full time

GENERAL DUTIES & RESPONSIBILITIES
- To know and develop proficiency in handling internal company CRM software platforms in Service Trak and any other systems that may be introduced.
- Organisation of schedule and planning of all service (including contracts, jobing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
- Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
- Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
- Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.

Manage service documentation and ensure all customer/technician’s feedback are followed up with actions
- Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
- Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.
- Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager.
- Reviews and provides service compliance updates daily.
- Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs
- Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling.
- Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements
- Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies
- Any unresolved issues should be quickly elevated to the next level of management for prompt resolution
- Any other similar duties as and when specified by the manager

**KEY DELIVERABLES**
- On time service planning
- Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch
- Minimizing service backlog (meet our contractual obligations)

**Requirements**:
**CORE COMPETENCIES**
- Be decisive
- Attention to details and accuracy
- Planning & organizing
- Analytical skills
- Customer oriented
- Negotiation skills would be an added advantage
- Ability to work patiently in a dynamic service environment

**Salary**: ₹8,000.00 - ₹12,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule

Schedule:

- Day shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 6290828005

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