Customer Care Agent

7 days ago

Dehradun Uttarakhand, India Anitej Services Pvt. Ltd. (GTS Cabs) Full time

**We are urgently hiring Customer Care Agent who will be responsible to answer incoming calls from customers for various reasons like take booking, answer inquiries, resolve complaints and provide information.**

**At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve complaints and provide information.**

**For one of the well-known Tour & Travel based 14 year old company by the name **_**Anitej Services Pvt. Ltd.**_ **refer as GTSCabs**

Anitej Services Private Limited is a Private incorporated refers as GTS cabs serving efficiency and fulfilling customer’s desire from last 12 years. GTS cab paves the path of success by being one of the leading names in providing best cab rental services in India.

**Job Details**

**Responsibilities and Duties**
Tour & Travel based Company where the Customer Care Executive will be involve in Entire customer support over the calls including Handle Customer Quires, Take Bookings, Assist throughout the journey from pick up to drop, Take Feedback calls and close the Bills etc.

At the same time will handle all the Driver-related issues and assist them to assign duties, provide correct customer pick-up & drop information, update them the latest offers in details etc.

**Requirement**
- Excellent Communication Skills.
- Must be able to handle customer queries.
- Problem Solving Skills.
- Well-versed with basic knowledge of computer.
- Ready to work for rotational shifts.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Nehru Colony, Dharampur, Dehra Dun - 248001, Uttarakhand: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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