Service Advisor

2 weeks ago

Bengaluru, India Nandi Toyota Full time

(Service Advisor)

**Qualifications**:

- Diploma in Automobile / Mechanical - minimum 0-1-year experience.
- Customer relations skills both in person and over telephone
- Ability to communicate and determine customers’ needs and to sell the Dealership’s Parts and Service capabilities based on features, advantages and benefits
- Basic automotive knowledge and experience
- Legible writing and good administrative Skills
- Good communication skills and time management skills

Goals
- Ensure that the Customer Service department contributes to customer satisfaction by providing optimal customer care
- Ensuring high quality of service work
- Promote the Dealer’s Customer Service department’s capabilities and strengths to increase customer market share
- Determine customers’ needs and communicate these to the service shop to fix it right the first time and deliver the vehicle on time
- Achieve targeted service appointment rate
- Identify potential marketing opportunities
- Promote Dealer service benefits to potential customers and increase Service and Parts sales
- Contribute to new vehicle sales
- Reduce customer no-show rate

Main Tasks
- Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation
- Utilize the Service Appointment System to maximize the facility and manpower capacity
- Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats, etc.)
- Provide clear cost estimate and keep customers informed of work progress
- Monitor the work progresses and keep customers informed of changes to cost and or completion times.
- Create clear and precise customer invoices that show and itemize all parts, labor and lubricant charges
- Actively promote the services and benefits of the Dealer’s service and parts departments to all customers
- Take all necessary actions to resolve customer complaints in the shortest possible time
- Ensure customers’ vehicles are clean and ready according to the promised completion time
- Ensure all filing is kept up-to-date (including customer history files and regular purging of inactive customer files)
- Conduct customer service reminders
- Carry out the service delivery to the customer with a high emphasis on clear job explanation and associated charges
- To adhere to systems and policies of the organization

Authority and Organizational Position
- Advise customers and answer the service and repair inquiries
- Works in conjunction with other managers to optimize service shop utilization
- Reports to Assistant Manager - Service Rec

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹18,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Health insurance

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