Mis Executive

18 hours ago

Mumbai, India Corient Business Solutions Full time

Roles and Responsibilities:

- Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly activity.
- Prepare first level presentation and documents on various transition updates
- Work closely with RTAs (Real Time Analysts) to provide WFM support.
- Providing insights on existing data to internal/external partners
- Experience in scheduling with any WFM tool in call center environment
- Work with Operations for daily, weekly monthly reports
- Ability to perform Capacity planning on Excel on a rolling 3 months basis to help generate a hiring plan for optimum staffing this could be at a weekly level as well
- To perform root cause analysis for the days the process has missed its targets and suggest corrective action
- Presenting available leave slots considering current staffing requirements
- Should be able to connect with client and the Process management on issues relating to WFM
- Provide reports pertaining to SL, Staffing requirements and Forecast deviation
- Ensure timeliness and accuracy of monthly billing files that get sent to the client for approval.
- Develop reports and tools to give daily and weekly transparencyto Sr. Management on run rate.

**Knowledge**:
∙Should Know How to Work On Bpo Model

∙Should Know How to Make Sla Reports, Daily Reports

∙Ms Word, Ppt, Excel, V Look Up, H Look Up, Index, Match, Offset,

Chart, Pivot Table, Macro Recording

∙Should have Knowledge About Vba( Visual Basic Application)

∙Knowledge of Data Management, Data Compiling, Collation

**Working Days / Hours / Benefits**:

- 6 days week - (Monday to Saturday)
- Working Hours - Permanently Night Shifts
- Growth Opportunity within the organization.
- Employee centric Organization.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹300,000.00 - ₹500,000.00 per year

Schedule:

- Monday to Friday
- US shift

Application Question(s):

- What is your current CTC?
- What is your expected CTC?
- What is your notice period?
- How many years of experience do you have in MIS ?
- Are you comfortable working in a US Shift?

Work Location: One location

**Speak with the employer**
+91 8828375222

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