Customer Support Executive

3 hours ago

Chandivali Mumbai Maharashtra, India ReelSaga Full time

**About the Role**:
We’re looking for a passionate and proactive **Customer Support Executive** to be the first line of communication with our users. You’ll be the voice of ReelSaga—resolving queries, educating users, and ensuring a seamless viewing experience across platforms.

**Key Responsibilities**:

- Resolve issues related to login, payments, streaming, app bugs, or content access
- Onboard new users and guide them through the app features, recommending shows and usage tips
- Follow up with users to ensure issues are resolved and gather feedback
- Engage with high-usage customers to understand their experience and drive satisfaction
- Convert free users into paid subscribers by offering suitable plans or discounts over call
- Retain existing users by offering loyalty-based incentives and maintaining engagement
- Escalate unresolved or critical issues to the tech or product teams
- Maintain daily logs and create reports on support queries, resolution time, and satisfaction scores

**Requirements**:

- 1 - 2 years of experience in customer support (experience in OTT or consumer tech is a plus)
- Strong communication skills in English and Hindi (regional languages a bonus)
- Empathy, patience, and the ability to stay calm under pressure
- Basic understanding of how OTT platforms work (login, playback, subscriptions)
- Comfortable using WhatsApp Business, Google Sheets, and CRM tools
- Willingness to take user calls and handle sensitive feedback professionally

**Preferred Skills**:

- Experience using tools like Freshdesk, Intercom, or Zendesk
- Interest in movies, shows, or the entertainment industry
- Ability to multitask and manage daily user interactions efficiently

**Why Join Us?**

At ReelSaga, you won’t just be resolving tickets - you’ll shape how users experience the platform. You’ll work closely with the product, marketing, and content teams to make a real impact.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person

  • Customer Support Executive

    1 week ago

    Chandivali, Mumbai, Maharashtra, India Shiksit Full time

    We are looking for customer support executive (minimum 6 month of experience) - **Title: Customer Support Executive**_ Location: Chandevali **Salary: 21000-23000 per month+ pf+esi** Timing: 8am-8pm anytime between with a rotational week off - We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support...

  • Customer Support Representative

    4 days ago

    Chandivali, Mumbai, Maharashtra, India SlashRTC Software Services Pvt Ltd Full time

    **Job Title: Customer Support executive (support Department)** To know more about **SlashRTC Software Services Pvt. Ltd** Please visit: Website LinkedIn **Full-time, work from Office ( Andheri East)** **Education**:At least Graduate or similar skills. **Salary: 3 LPA to 4 LPA **(or more depending upon interview and current package.) **Experience: 06...

  • Customer Support Representative

    3 hours ago

    Chandivali, Mumbai, Maharashtra, India SlashRTC Software Services Pvt Ltd Full time

    **Job Title: Customer Support executive (support Department)** To know more about **SlashRTC Software Services Pvt. Ltd** Please visit: Website LinkedIn **Full-time, work from Office ( Andheri East)** **Education**:At least Graduate or similar skills. **Salary: 3 LPA to 4 LPA **(or more depending upon interview and current package.) **Experience: 06...

  • Customer Care Executive

    2 weeks ago

    Chandivali, Mumbai, Maharashtra, India Vibrant Placement Full time

    Position: Customer Support Executive Location: Chandi wali Chowk, Andheri East, Mumbai **Salary**: 3 LPA to 3.5 LPA (In hand salary up to 27,000) Shift: Rotational 24x7 for males, 7 AM to 10 PM for females (9-hour shift) **Requirements**: - Fluent English communication - Graduate - Minimum 6 months BPO experience in Customer Support Executive role -...

  • Customer Care Executive

    6 days ago

    Chandivali, Mumbai, Maharashtra, India Hyrmus Full time

    the key responsibilities of a **Customer Support Executive** in a voice process: - **Answer customer calls** promptly and professionally. - **Resolve customer issues** related to products or services. - **Provide accurate information** and troubleshoot inquiries. - **Maintain call logs** and update customer records. - **Follow up** on unresolved queries to...

  • Customer Support Executive

    6 days ago

    Mumbai, Maharashtra, India MEDDIRECT Full time

    Company Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India The Sleep Company Full time

    **We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...

  • Customer Support Executive

    7 days ago

    Mumbai, Maharashtra, India Prolegion Full time

    **Customer Support Executive***: OneSpider Technologies LLP - Mumbai, Maharashtra, India- Posted on 25 Apr, 2025**Job Details**: **Skills**: **Account** **GST** **Customer Service** **Customer Support** **Software Support** **Accounting Software** **ERP** **Job Type**: **FULL-TIME** **Availability**: **15-30 days** **Experience Level**: **1-2...

  • Customer Support Executive

    3 hours ago

    Jogeshwari, Mumbai, Maharashtra, India Respite Hospitality Services Private Limited Full time

    **Position: Customer support executive** We are looking for a qualified Customer Support Executive who will offer excellent customer service. You will create policies and procedures and oversee customer service. A standardized level of service is maintained for all customers. To be successful as a Customer Support Executive, you should display excellent...

  • Customer Care Support

    2 weeks ago

    Chandivali, Mumbai, Maharashtra, India Prime Services Full time

    Looking For Customer Care Support Type: Work from Office (Full-Time) Language Requirements: Excellent English + Hindi Designation: Customer Care Qualification: HS and Graduate Job Responsibilities: Resolve customer complaints via voice support. Respond promptly to customer inquiries. Prompt resolution of customer issues and concerns Ensure customer...