Cce (Customer Care Executive)

2 weeks ago

Mohali, India Jupiter Aqua Lines Ltd Full time

**Job Description of Customer Care Executive**

**Key Job Responsibilities**:
**Responsibilities includes but are not limited to**:

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Take Follow ups and Feedbacks to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Improve Customer Service and Customer Satisfaction

**SKILL REQUIREMENT**
- One year of previous customer service experience required/Freshers can also apply.
- Must be at least 18 years of age.
- High School Graduate or Bachelor’s required.
- Logical problem-solving skills and ability to multi-task.
- Proven oral and written communication skills.
- Must have availability to work under pressure.

**Job Types**: Full-time, Fresher

**Salary**: ₹10,224.16 - ₹25,252.32 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mohali - 160071, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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