Customer Support Associate

2 weeks ago

Mumbai Maharashtra, India Elevate K-12 Full time

**Who we are**:
We live the mission of Elevate K-12, and we're getting better each day, if all of this sounds exciting to you - We want to hear from you

**Position Overview**:
***In pursuit of this goal, we are looking for Customer Support Executive to join our technical team as we move from being a tech-enabled service to a tech product company. We are looking for passionate and enthusiastic people who love solving complex business problems and providing excellent technical solutions. If you are passionate about joining a mission-driven, education technology company and creating the future of EdTech, then this role is for you

**Key Responsibilities**:

- Collaborate with the team and external stakeholders in the US and India to understand and resolve issues
- Handle technical and non-technical support queries and accordingly resolves issues
- Triage and direct issues to appropriate stakeholders when needed
- Tie up complex technical problems for the Developers to fix when needed
- Provide real time solutions related to software, networking, servers issues
- Create guides and tools based on issues solved that can be given to operations and or clients to triage future similar issues

**Qualifications**:

- Between 1 years to 3 years professional experience from voice &/or Chat process.
- Should have excellent verbal and written communication skills.
- Should have knowledge in troubleshooting problems like platform issues, delivery issues, manage multiple live chats from the clients
- Should have sound knowledge of hardware & software
- Should have basic MS Excel & MS Word knowledge
- Qualification - Graduate
- Willing to work in night shifts. Working window between 5 pm - 4 am

**Be Part Of Our Story**:
Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper growth that will continue to open up new challenges and opportunities for our team.

  • Customer Service Associate

    3 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Support Associate

    6 days ago

    Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    1 week ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    1 week ago

    Mumbai, Maharashtra, India Zama Organics Full time

    **Customer Service Associate Job Description** We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. -...

  • Customer Service Associate malayalam Process

    3 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Support Associate

    4 days ago

    Mumbai, Maharashtra, India GoodSpace Full time

    **Company**:Multiplier Brand Solution PVT LTD **Compensation**:1.2-3 LPA **Location**:Mumbai, Maharashtra, India **Work Experience**:0-1 yrs - **JOB DESCRIPTION-**_ **Requirements**: - Bachelor’s degree in any discipline. - Strong communication skills in English, both written and spoken. - Excellent customer handling skills and attention to detail. -...

  • Customer Support Associate

    3 days ago

    Mumbai, Maharashtra, India Shop Away Full time

    **Profile - Customer Support Associate (CSA)** **Location - Mumbai** **Eligibility - Graduate + Min 6 months of expeirnce of customer service ( BPO/ BFSI) is mandatory.** **Salary - 17k to 22k in hand** **Shift Time -** **Male / female - Day shift (8 AM to 8PM )** 5 Days working 2 rotational week off Age criteria - 18 to 35 years **Immediate...

  • Customer Support Executive

    2 weeks ago

    Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Mahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...

  • Customer Support Associate

    4 days ago

    Mumbai, Maharashtra, India Ghost Research Solutions Full time

    **Job Title: Customer Support Associate** - **Location: Andheri west, Mumbai**_ - **Experience: 1 year and above**_ **Perks**: - Great incentive structure - Positive work environment - PF and ESI - 1st and 3rd sat off **Requirements**: - Experience in calling profile for 1 year at least - Good english speaking skill is mandatory - Basic computer...

  • Customer Support Associate

    2 weeks ago

    Navi Mumbai, Maharashtra, India Eastside Perfumes Full time

    Job Title: Customer Support Associate (CSA) Company: Eastside Perfumes Location: Plot No RTC-71, R, Near Printing Press, Rabale MIDC Rd, T.T.C. Industrial Area, Navi Mumbai, Maharashtra 400701 Job Summary: Eastside Perfumes is seeking a motivated and customer-centric individual to join our team as a Customer Support Associate. In this role, you will be...