Social Media

2 weeks ago

Thane, India Opt4Solution Private Limited Full time

Role Overview

We’re looking for an energetic Social Media & Client Engagement Executive whose primary responsibility (≈ 80%) is direct client interaction—making outbound calls, receiving inbound inquiries, and ensuring an exceptional customer experience—while also managing our social media presence (≈ 20%) through content posting, reels, and promotional materials.

Key Responsibilities

1. Client Engagement (≈ 80%)

Outbound Calls: Proactively reach out to prospective and existing clients to share updates, answer questions, and schedule appointments.

Relationship Management: Build rapport with clients, capture feedback, and maintain accurate call logs and CRM records.

Follow‑Up & Coordination: Ensure timely follow‑up on all client interactions, coordinate with internal teams (sales, support) to fulfill client needs, and track resolution progress.

2. Social Media Management (≈ 20%)

Content Posting: Schedule and publish posts across platforms (Facebook, Instagram, LinkedIn, TikTok).

Reels & Short‑Form Video: Plan, shoot, and edit engaging reels or stories that align with marketing objectives.

Promotional Assets: Create simple graphics or captions for promotional campaigns (e.g., offers, events, product launches).

Performance Monitoring: Track basic social metrics (likes, comments, shares) and flag any trends or issues to the marketing lead.

**Qualifications**:
Education: Bachelor’s degree or equivalent experience in Marketing, Communications, Business, or a related field.

**Experience**:
Familiarity with social media platforms and basic content creation.

Skills & Competencies:
Excellent verbal communication and active‑listening skills.

Strong organizational skills and attention to detail.

Comfortable multitasking between phone duties and digital tasks.

Basic proficiency with social media tools (e.g., Meta Business Suite, Canva).

Positive, customer‑centric attitude and the ability to stay calm under pressure.

Pay: ₹14,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person

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