
Quality Auditor
2 weeks ago
_The Quality Assurance Analyst will be responsible for:_
- Monitoring and evaluating the quality of customer interactions
- Agency Monthly Review
- Infosec Security Audit
- Receipt Cancellation Audit
- Delay Disposition Audit
- Health Check
- Quality Auditing - ICC / ECC
- Assessing calls, identifying areas for improvement, and ensuring compliance
- Providing constructive feedback to agents and team leaders
- Preparing and presenting quality audit reports
- Ensuring compliance with relevant laws and regulations
- Identifying opportunities for process enhancements
**Required Qualifications**:
- Minimum 2 years of experience as a Quality Assurance Analyst
- Excellent communication skills (verbal and written)
- Strong analytical and problem-solving abilities
- Attention to detail
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Should be graduate
Note: Prior experience in in collection process, collection Agency Audits or Infosec audits will be an advantage
**Note: we need people who can join us immediately or max within a week.**
**Languages**
2 Malayalam resource
2 Kannada
2 Tamil
2 Telugu
1 Bengali, & Marathi
Pay: ₹240,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
**Experience**:
- Quality: 1 year (preferred)
Work Location: In person
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