Quality Auditor

2 weeks ago


Bengaluru Karnataka, India IDAMTAT TECHNOLOGIES & SERVICES LLP Full time

_The Quality Assurance Analyst will be responsible for:_
- Monitoring and evaluating the quality of customer interactions
- Agency Monthly Review
- Infosec Security Audit
- Receipt Cancellation Audit
- Delay Disposition Audit
- Health Check
- Quality Auditing - ICC / ECC
- Assessing calls, identifying areas for improvement, and ensuring compliance
- Providing constructive feedback to agents and team leaders
- Preparing and presenting quality audit reports
- Ensuring compliance with relevant laws and regulations
- Identifying opportunities for process enhancements

**Required Qualifications**:

- Minimum 2 years of experience as a Quality Assurance Analyst
- Excellent communication skills (verbal and written)
- Strong analytical and problem-solving abilities
- Attention to detail
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Should be graduate

Note: Prior experience in in collection process, collection Agency Audits or Infosec audits will be an advantage

**Note: we need people who can join us immediately or max within a week.**

**Languages**

2 Malayalam resource

2 Kannada

2 Tamil

2 Telugu

1 Bengali, & Marathi

Pay: ₹240,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

**Experience**:

- Quality: 1 year (preferred)

Work Location: In person


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