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Tm-ps Pune

2 weeks ago

Maharashtra, India Aditya Birla Group Full time

**Designation**:Territory Manager

**Updated**:October 09, 2024

**Location**:Maharashtra, India

**Organization**:Paints HO

**Goal**

**Key Result Area**

**Actions / Deployment**
- Business Growth & Sales- Manage the Services Portfolio to create value for the Business- Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution- Create and drive awareness of the various services on ground by BTL activations to drive business.- Analyse Average Site Value, Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement- Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35%- Service Delivery- Create exceptional Consumer Experience - end to end painting service
Painter experience- Site Evaluation Audit of prepainting & WIP sites - 30% of booked sites. Regular Site Audit reporting shall be shared with action plan thereon for team to take it forward and report shared by 5th every month.- Track, monitor and enhance the NPS Scores for the geography by creating awareness across all stakeholders.- Ensure SOPs & policies are adhered by the team across the unit & sites- Own the end-to-end responsibility of driving the painting services portfolio in the unit. WIP sites audits - 20 no per month per CSO for single unit- Complaint Management- Manage the Complaints team to ensure customer complaints are investigated and addressed timely. Assist HO & helpline to collate the observations regularly- Daily tracking of all complaints and ensure resolution within defined SLAs- Visit the complaint site - Monthly consolidated analysis of Complaints, Action taken report and reporting to ASM- Asset Management- Tools, Implements & Paint Material Management- Maintain an inventory of all assets - Tools, Implements, Painting Material- Cleaning Kit /Plastic rolls : Ensure the Cleaning Solution, Plastic films, are used on all sites- Safety Gears: Ensure that safety gears purchased by unit are used on all exterior sites and be part of audit & decide re-order level.- Sanders, Rollers & VC: Ensure all Equipments are regularly in workable condition, monthly reporting of condition- Mosituremeter, Distance meters: Checking regularly usage as per norms and reporting for deviations- To ensure Paint Material delivery as per norms at Customer Sites- Training- Development of Painters & TEAM- Training monitoring for painters/team etc - monthly Database updating and to update Modules wherever relevant, evolve the Training Tracker making it more updated and incorporating audit findings to review training status by 5th every month- Imeplement newer modules whenever shared by Training team- Liaision with Service Provider- Painter Cells & Dealer Management- Recruitment & enrollment of the Painter Cells as per demand- Induction training and evaluation of the Painter Cells- Performance Review on monthly/ quarterly basis of each Painter Cells- Team Management- Recruitment, Training & Reporting- Recruitment of Team & alignment with the Services roadmap to ensure adherence to business plans- Manage and grow the talent within the team by driving people management initiatives along with performance review on monthly/quarterly basis- All training agenda needs to be administered to the unit in time and the effectiveness/ implementation, tracked and reported**Qualifications**:
Graduate

**Minimum Experience Level**:
5-9 Years

**Report to**:
Management Trainee