Tele Caller Executive

2 weeks ago

Connaught Place Delhi Delhi, India SkillCircle Full time

Job Summary:
**Responsibilities**:

- Contact customers with overdue accounts via telephone.
- Negotiate repayment plans or settlements with customers to recover outstanding debts.
- Follow-up with customers to ensure payment arrangements are met.
- Document all communication with customers accurately and comprehensively.
- Provide customers with relevant information regarding their accounts and payment options.
- Handle customer inquiries and resolve any issues or concerns related to debt repayment.
- Collaborate with other team members to achieve collections targets and objectives.
- Adhere to all regulatory guidelines and company policies regarding debt collection practices.
- Maintain confidentiality of customer information and adhere to data protection regulations.
- Report on collection activities and progress to the collections manager on a regular basis.

**Requirements**:

- Proven experience in a similar role, preferably in collections or debt recovery.
- Excellent communication and negotiation skills, with the ability to persuade and influence others.
- Strong interpersonal skills and customer service orientation.
- Ability to work effectively in a fast-paced and target-driven environment.
- Familiarity with debt collection laws, regulations, and best practices is preferred.
- High school diploma or equivalent; additional qualifications in finance or related field will be a plus.
- Ability to maintain composure and professionalism while dealing with difficult customers.
- Strong attention to detail and accuracy in documenting customer interactions and payment arrangements.
- Willingness to work flexible hours, including evenings and weekends if required.

This job description outlines the primary duties and requirements for the position of Telecaller for Collections. Additional duties may be assigned as needed by the collections manager or supervisor.

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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