Csa (Customer Service Associate)

6 days ago

Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are Hiring**_

**Designation **:Customer Support Representative

**Experience **:Min 1 year exp in International customer support

**Skill set***:Excellent communication skill in English

**Qualification**: Graduation

**Salary**: 5 LPA

**Shifts & Weekoff** : 5 Day's working & Rotational shift.

**Location**: Ambattur, Chennai.

**Roles and Responsibilities**:

- Address and resolve customer complaints or concerns in a professional and timely manner
- Maintain a high level of company product knowledge to effectively answer customer queries
- Identify opportunities to upsell or cross-sell products and services to customers
- Collaborate with other team members and departments to ensure customer satisfaction
- Keep accurate records of customer interactions and transactions in the CRM system
- Follow company policies and procedures when handling customer requests and issues
- Continuously strive to improve customer service skills and knowledge through training programs.

**Qualifications and requirements**:

- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills, plus active listening skills
- Experience with a helpdesk, CRM software, and other customer service tools
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong problem-solving and decision-making abilities
- A positive and empathetic attitude toward customers

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹41,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7200585293

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