
Oracle I
3 days ago
L1 Role in General
- Alert Monitoring, Reporting, and Escalations
- Incident Management Process
- They escalate the incidents to L2 if not resolvable by L1.
L1 Responsibilities:
- Monitor the event alerts and notify the concerned team and process the requests from the end-users to level 2 and level 3 support engineers.
- Monitor the availability of the Database events like DB availability, Instance availability, and the space availability of disk drives and file systems.
- Monitor the Oracle Alert logs files, transaction logs, and backup logs.
- Monitor the database-related activities, and respond to calls from the Application support and development teams.
- Monitor the backups, and recovery errors, respond to the request regarding the restoration of the DB
- Monitor the metric alerts, performance-related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning, and Query tuning
- Acknowledge the request for DB stop/start, and user creation and grant, specific data access to the user
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