Social Media Handler

2 weeks ago

Surat Gujarat, India EnactOn Technologies Private Limited Full time

Job description

Social media Handler:

- Need to focus on areas like customer engagement, brand management, build a brand voice and organizational communications.
- Needs to measure results by tracking metrics and insights on each platform.
- Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
- To understand the product features for better problem solving.
- You must be aware of developments in the industry, including what competitors are doing, and be able to recommend improvements to organizational management.
- Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.
- To ensure customer satisfaction and provide an empathetic experience to every user.
- Reporting all product and service-related issue/trends to the respective stakeholders

Requirements/preferable qualifications:

- Graduation is mandatory
- 2+ years of experience as a social media executive/consultant
- Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
- Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
- Effective problem solving skills
- Ability to approach problems logically
- Ability to demonstrate learning and decision making skills
- A natural ability to building rapport

Pay: ₹8,446.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Social media marketing: 1 year (preferred)
- Social media strategy: 1 year (preferred)

License/Certification:

- Digital marketing (preferred)

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