Service Operations
2 weeks ago
**Title**:Operations - Service Operations
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**About Us**:Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma
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**About the role**: Ops and Support
**Expectations/ Requirements**
Scheduling campaigns on time and as per client requirement.
Monitoring all campaign KPI's and taking corrective measures to achieve expected output.
Quick response time to the customer within the defined SLA's.
Suggest best practices and coordination of issue management and problem resolution.
Generating MIS and providing reports to all stakeholders internally and to clients.
Gather client requirements specific to campaigns and execute as per their expectations.
**Superpowers/ Skills that will help you succeed in this role**
- Minimum 3 year of experience in Operations
- Excellent Communication skills both Written & Verbal
- Strong analytical and problem-solving skills.
- Excellent in MS office - excel, power-point.
**Why join us**
- A collaborative output driven program that brings cohesiveness across businesses through technology
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager
**Compensation**:If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story
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