Supervisor 1, Intelligent Automation

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

**Intelligent Automation - Supervisor**

As an Intelligent Automation Supervisor at RSM, you will work with businesses in diverse industries across numerous automation projects per year. You will work on collaborative, skilled, and driven teams where you will have an impact and deepen your skillset. Working in a mutually respectful team environment helps our consultants perform at their best and advance their career and professional capabilities.

RSM's Intelligent Automation group advises on clients’ process optimization initiatives, for which the group uses a suite of automation technologies, including but not limited to digital process automation (DPA), robotic process automation (RPA) and intelligent document processing (DPA) tools.

**Responsibilities**:

- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement automation solutions.
- Provide analysis, development, and documentation of automation opportunities.
- Effectively communicate your insights and plans to cross-functional team members and management.
- Participate in end-to-end automation projects, from project planning to go-live.
- Collaborate with clients, technicians, managerial staff, and other stakeholders to design and build impactful automation solutions.
- Facilitate user workshops to gather and document business needs, requirements, weaknesses and challenges.
- Update, implement and maintain business procedures.
- Prioritize initiatives based on business needs and requirements.
- Network internally and externally to develop sales opportunities.
- Provide leadership, training, coaching, and guidance to junior staff.
- Continuously learn to better understand RSM's array of services, with the intent to enhance value to the client through integration of services.
- Aspire to career growth by assuming more active roles in projects over time, as knowledge and experience progress.
- Stay up-to-date on the latest automation advancements to modernize systems.

**Basic Qualifications**:

- Bachelor’s degree in Information Technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA.
- A minimum of 5 years’ experience working in Appian or PegaSystems
- Appian level 2 certified
- Knowledge of business process management & reengineering
- Experience with integrations with web services, databases and other systems
- Understanding of process to design and build dynamic user interfaces
- Ability to understand and resolve technical issues within Appian
- Proficient in working with Agile methodology using tools such as JIRA
- Strong oral and written communication skills, including high-impact client-facing communications
- Ability to work successfully in a team-oriented, collaborative environment
- Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure
- Ability to work under pressure, meet deadlines and work on multiple projects simultaneously
- Excellent planning, organizational, and time management skills
- Experience creating detailed reports and giving presentations

**Preferred Qualifications**:

- Strong computer skills, experience with various software solutions e.g. Microsoft Project, Visio, PowerPoint and Word
- Strong data manipulation skills utilizing Excel, including database knowledge (Microsoft SQL and / or Access knowledge is plus)
- Previous experience with operational process reviews and basic internal control requirements
- Appian level 2 or 3 certified
- Prior technical experience using the Appian Low Code Platform
- Experience with Intelligent Automation tools such as Appian, Automation Anywhere, PegaSystems, UiPath, Blue Prism, or Power Automate Desktop

You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM. Experience the power of being understood.