Telecaller

5 days ago

Chandigarh Chandigarh, India Nexus Glide Full time

Job Title: Immigration Telecaller

**Job Summary**: The Immigration Telecaller will be responsible for reaching out to potential clients, providing information about immigration services, and assisting with initial consultations. This role requires excellent communication skills, a strong understanding of immigration policies, and the ability to handle client queries effectively.

**Key Responsibilities**:

- **Client Outreach**:

- Make outbound calls to potential clients who have expressed interest in immigration services.
- Follow up on leads and inquiries received through various channels (e.g., website, social media, referrals).
- **Information Dissemination**:

- Provide detailed information about various visa and immigration options.
- Explain the immigration process, requirements, and documentation needed for different visa categories.
- **Consultation Scheduling**:

- Schedule appointments for clients with immigration consultants or legal advisors.
- Manage and update the appointment calendar and ensure timely follow-ups.
- **Client Interaction**:

- Address client concerns and provide accurate information to assist them in making informed decisions.
- **Data Management**:

- Maintain and update client records in the CRM system.
- Document call details, client interactions, and feedback accurately.
- **Compliance and Accuracy**:

- Ensure that all information provided to clients is accurate and in compliance with immigration regulations.
- Stay updated on changes in immigration laws and policies to provide current information.
- **Sales and Targets**:

- Achieve and exceed monthly call and conversion targets.
- Upsell or cross-sell additional services when appropriate.

Pay: ₹8,086.00 - ₹16,184.04 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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