Sccm L3

**Who we are**
- For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

**Why we are different**
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;**Take a look for yourself**
- Here's one of our own, talking about the culture, space and growth opportunities:

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- Responsible for managing and maintaining the SCCM/MECM hierarchy.
- Troubleshoot issues related to different SCCM/MECM components like, Management Point, Distribution Point, Reporting Services, Software Update Point, WSUS, Cloud Management Gateway, IBCM etc.
- Create Applications and Packages and deployment via SCCM and troubleshoot issues related to Application deployment, package deployment etc.
- Manage Endpoints and Servers using SCCM and troubleshoot Client related issues to ensure SCCM/MECM client health.
- Ensuring Servers and Endpoints are patched on monthly basis via SCCM/MECM with their standards. Should also be able to troubleshoot Software Update Point/WSUS and Client specific patching issues.
- Should have hands on experience with generating monthly reports through SSRS, create patching dashboard, client health dashboards and any other custom reports based on customer requirements.
- Should have basic understanding on concepts of Operating System Deployment. Should possess a fair technical understanding of task sequences and troubleshooting.
- Responsible for performing regular Intune/Co-Management related tasks like, Add Users, User Groups, Assign Intune licenses to Users, Device Enrollment etc.
- Responsible for managing MDM and MAM policies, customize company portal, assign apps to groups or users, configure app protection policies etc.
- Management of Incidents and Work Requests in ITSM tools like Service Now, BMC Remedy etc, ensuring SLA's and KPI's are achieved.
- Work closely with team members and collaborate with others to facilitate and achieve Team objectives or goals.**Required skills**:

- Excellent communication skills both written and verbal.
- High level of understanding and proven management of SCCM hierarchy
- Experience with MDM Platform Intune/Co-management.
- Knowledge of Windows operating system, patching, enterprise class desktop hardware and software such as Windows 10, Mobile Device OS, and antivirus. Remote management and troubleshooting.
- Advance knowledge and technical ability of WSUS within SCCM/MECM. Patching concepts, best practices and troubleshooting skills.
- Strong analytical, troubleshooting, and problem-solving skills.
- Able to work effectively under deadlines in a fast-paced, changing environment.
- Ability to organize and manage multiple requests with frequently conflicting priorities.
- Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources.
- Should have understanding of multi-tiered SLA management, Incident Management, Change Management, and Problem Management.- Installing and Configuring Windows Server 2012; Exam 70-410 (MCSE)
- Administering Windows Server 2012; Exam 70-411 (MCSA)
- Administering Microsoft System Center Configuration Manager and Cloud Services Integration; Exam 70-703
- Microsoft SCCM Intune Certification; Exam 70-696
- ITIL v4