Customer Support Executive
2 days ago
**Job Title
**Company Overview**
Voylla is India’s leading fashion-jewelry brand, known for blending traditional inspirations with affordable, stylish designs. With 250+ stores nationwide and a growing digital presence, we’re committed to delivering an exceptional customer experience.
**Role Summary**
**Key Responsibilities**
- **Issue Resolution & Escalation**: Troubleshoot concerns independently and escalate complex issues to the appropriate teams.
- **CRM Documentation**: Log and categorize all interactions and updates in the CRM system. (adzuna.in)
- **Collaboration**: Liaise with retail, product, logistics, and tech teams to resolve issues and optimize customer experience.
- **Quality & Compliance**: Uphold professional tone, confidentiality, and brand standards across all communications.
- **Performance Tracking**: Meet KPIs such as response time, resolution rate, customer satisfaction (CSAT), and first-contact resolution.
**Qualifications & Skills**
**Mandatory**
- Education: Graduate in any discipline.
- Proficient use of CRM/chat platforms and Microsoft Office.
- Strong problem-solving, multitasking, attention to detail, and empathy skills.
**What You’ll Gain**
- Frontline customer-facing role with one of India’s fastest-growing jewelry brands.
- Scope to influence enhancements in product, messaging, and customer processes.
- Exposure to collaborative operations across various teams, with clear career progression paths.
**Additional Details**
- **Reporting To**: Customer Support Manager or Team Lead.
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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