Telecaller/data Entry Operator/crm Executive

2 weeks ago

Sahstradhara Dehradun Uttarakhand, India Green Power Solutions Full time

**Telecaller Responsibilities**:

- **Outbound Calling**:
Making calls to potential customers to promote products or services, explain their features and benefits, and generate leads.
- **Inbound Handling**:
Answering incoming calls from customers, addressing inquiries, resolving complaints, and providing support.
- **Customer Interaction**:
Building rapport with customers, understanding their needs, and guiding them through the sales process or providing necessary assistance.
- **Sales & Targets**:
Achieving daily, weekly, or monthly sales targets by converting leads into sales or appointments.
- **Product Knowledge**:
Maintaining a thorough understanding of products and services to effectively communicate with customers.

**Data Entry Operator Responsibilities**:

- **Data Input**:
Accurately entering customer information, sales data, and other relevant details into computer systems or databases.
- **Data Verification**:
Checking the accuracy and completeness of entered data, identifying and correcting errors or inconsistencies.
- **Record Maintenance**:
Updating and maintaining customer records, ensuring data integrity and consistency across systems.
- **Report Generation**:
Preparing reports based on the collected data, highlighting key trends or insights.
- **CRM Integration**:
Utilizing CRM software to manage customer interactions, track sales progress, and analyze customer data.

**CRM Executive Responsibilities**:

- **Customer Relationship Management**:
Managing and maintaining customer data within a CRM system.
- **Customer Communication**:
Handling customer inquiries and resolving issues through various communication channels.
- **Strategy Implementation**:
Developing and implementing customer-focused strategies to enhance customer satisfaction and loyalty.
- **Data Analysis**:
Analyzing customer data to identify trends, preferences, and areas for improvement.
- **Collaboration**:
Working with other teams (sales, marketing, etc.) to ensure a seamless customer experience.

Overall, this role requires a combination of strong communication skills, attention to detail, and proficiency in using CRM and data entry software

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

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