Application Support

Job title :Application Support
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

BUK & BX - All locations

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
Application support analyst should take responsibility for:

- Maintain system availability and supplementary services within SLA
- Ongoing liaison with Barclaycard C&C, BIM’s/MIM’s to manage escalated incidents.
- Maintain a proactive presence in providing help and guidance to Business operations.
- Transitioning changes successfully in production
- Working effectively with stake holder within technology and operations

What will you be doing?
- SME Support (40%)
- Driving complex and major incidents to resolution by owning the e2e incident
- Contribute in Incident Post Mortem for major incidents ensuring root cause and mitigating measures to avoid recurrence is addressed appropriately.
- Own the problem management function and work on to reduce the open problems by implementing fixes, collaborating with component teams.
- Documentation
- Create / Update / Maintain known error scenario documents
- Contribute towards and maintain Standard Operating Procedures
- Contribute towards and maintain KYA - Know Your Application document
- Project Engagement & Onboarding (30%)
- Review functional requirements, HLD, SDR and provide RtB point of view by collaborating with the project teams
- Reviewing test strategy, test cases & test results and provide inputs from an RtB point of view.
- Contribute in Operational Acceptance Testing (and Execute wherever possible) to ensure the new systems are production-ready
- Ensure systems are built resilience-ready and collaborate with project to complete the mandatory resilience testing for each component
- Provide early life support of new projects.
- E2E Ownership of all BTB / RTB changes hitting the production environment.
- Automation & Reliability (30%)
- Automation of all manual checks such as SoD, EoD, Post-Release Live Proving, etc.
- Identification of gaps in the existing alerting & monitoring followed by deep instrumentation to rationalize / reduce false alerts.
- Driving continual service improvements across the Cards & Payment estate to help our customers achieve their ambitions.
- Identification of Technical Debt / Issue, audit issues, TCSA and input them into ORAC.
- Capacity & Demand Management
- Implement self-healing to remove any manual intervention for incident recovery
- Handover of all finished product output to technology operations Teams (L1/L2)

What we’re looking for:

- Basic Qualification : Comp Eng. Graduate and above
- Below Essential skills required:

- Scripting - Writing & reading Shell/Unix, PL/SQL scripts,
- Databases - Working knowledge on enterprise RDBMS databases such as Oracle and SQL Server & Hadoop (Spark, Hive, Hbase, HDFS, Hadoop Resource Management) & ETL Concepts (SAS, Oracle and DataStage)
- Hands on experience to alerting & monitoring tools like AppD, ELK Netcool, ITRS Geneos, Hands-on on Cloud Technologies such as OpenShift / aPaaS.

Skills that will help you in the role:

- Scripting - Writing & reading Shell, PL/SQL scripts
- Databases - Working knowledge on enterprise RDBMS databases such as Oracle and SQL Server
- Working Knowledge of Hadoop - Spark, Hive, Hbase, HDFS, Hadoop Resource Management, Hadoop ETL Concepts

Where will you be working?
Pune

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better th