Tier 1 Support Technician

4 days ago


Bengaluru Karnataka, India Prime Minds Consulting Private Limited Full time

Drive on February 08-02-2025 ( Saturday )

Morning 8:00 am to 5:00 pm

**Key Responsibilities**
- Guide users through basic troubleshooting steps for common problems (e.g., system requirements, webcam, and microphone settings).
- Resolve issues related to proctoring software, exam platforms, and authentication processes.
- Monitor and track support requests in the ticketing system, ensuring all cases are documented accurately.
- Escalate unresolved issues to higher-level support teams, providing detailed descriptions.
- Collaborate with the technical team to test exam platforms and provide feedback on usability and performance.
- Ensure compliance with exam guidelines, privacy policies, and confidentiality requirements.

**Job Type**: Fresher

Pay: ₹600.00 - ₹700.00 per day

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Work from home

Shift:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: Remote

Expected Start Date: 08/02/2025



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