Debt Recovery Caller

2 days ago

Noida Uttar Pradesh, India Accounting Genie LLP Full time

**Job Description - Debt Recovery Caller**

**Position**: Debt Recovery Caller
**Experience**: 1-2 years in recovery calling
**Location**: Sector 62, Noida
**Salary Range**: ₹20,000 - ₹25,000 per month

**About the Role**

We are seeking an experienced **Debt Recovery Caller** to join our team. The role involves contacting customers with overdue payments, negotiating repayment plans, and ensuring timely recovery while maintaining professionalism and compliance with company policies and applicable laws.

**Key Responsibilities**
- **Contacting Debtors**: Make outbound calls to customers with outstanding debts and follow up on payment status.
- **Negotiating Payment Plans**: Discuss and agree on repayment terms, including structured or partial payments.
- **Customer Handling**: Address inquiries, resolve discrepancies, and handle complaints with patience and professionalism.
- **Documentation & Reporting**: Maintain accurate call logs, update customer information in the database, and prepare regular collection reports.
- **Compliance**: Ensure all recovery activities are in line with company policies and relevant debt collection regulations.
- **Escalations**: Report problematic accounts or difficult debtors to senior officials for further action.

**Required Skills & Competencies**
- 1-2 years of prior experience in **debt recovery / collection calling**.
- Proven track record of meeting recovery targets will be an advantage.
- Strong verbal and written **communication skills**.
- Good **negotiation skills** with the ability to persuade and resolve.
- **Customer service orientation** with patience, empathy, and professionalism.
- **Problem-solving ability** to manage disputes and find workable repayment solutions.
- **Basic computer proficiency** for using recovery tools and updating databases.
- **Knowledge of debt collection laws** and ethical practices.

**How to Apply**

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

- Do you have 1 year or more exp. in deb recovery calling?
- Are you able to commute at sector 62, Noida location?

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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