Client Service Officer- C09- Officer- Chennai
2 weeks ago
**Responsibilities**: - Deliver wealth management services to CITI PRIVATE BANK clients with guidance from the Banker teams. - Manage and execute client transactions with respect to business and individual banking, credit and investment products. Ensure transactions are completed within audit and compliance standards as well as timely. - Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution. - Coordinate account maintenance for all products and reporting on WINS including address changes, telephone number updates, account status changes, rates and fee waivers. - Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction. - Proactively arrange and participate in client visits and perform service quality check-in calls to clients. - Obtain banker/client appointments to build upon existing or establish new relationships. - Identify and document new business opportunities for referral to banker or product specialist. **Qualifications**: - Previous relevent experience preferred - Ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients - Ability to problem solve and analyze data with demonstration of attention to detail - Strong verbal and written communication skills - Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience - Knowledge of investments, banking, and credit products - US: Licenses: Series 7/63 or 7/66 or willing to acquire within 12 days **Education**: - High School diploma or equivalent - **Job Family Group**: Private Client Coverage - **Job Family**: Client Services - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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