Customer Service Admin

5 days ago

Manesar Gurugram Haryana, India Agilent Technologies Inc. Full time

**Qualifications**:

- Typically, minimum of **5-6** years** relevant experience for entry to this level.
- As and **ICA Specialist** for India Instrument individual need to Liaison with Customer, Channel Partner & all Internal Partners (Sales, C&C, Global Trade, Tax, CSO, GSCC) to ensure all information is available to warranty accurate booking of orders and revenue in accordance with established procedures and guidelines
- Complete knowledge of the India Logistics - with a thorough knowledge of India Local Tax structure, customs rules, reviewing of Tender Documents.
- Participation in Global as well as Local Projects
- Supports the Team as Subject Matter expert - with adequate floor support and Training to be delivered along with core job
- Sharing and maintaining trackers with regular publishing of Key metrics dashboard
- Handling process escalations with RCA/CAPA
- Identify process gaps and Conduct knowledge/calibration sessions
- Driving COPC and ISO requirements
- Generate continuous process improvement ideas
- SOX Audi

**Additional Details**

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**:No

**Shift**:Day

**Duration**:No End Date

**Job Function**:Customer Service

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