Customer Service Voice

6 days ago

Guindy Chennai Tamil Nadu, India LEADS 2 BUSINESS SOLUTIONS P LTD Full time

**Process : Banking Client - Hindi Voice (Outbound voice)**

Contact **HR at
9903307473
.**

**Eligibility Criteria**:

- Graduation mandatory
- 6 Days working
- Rotational week-off
- Rotational shifts (24/7) (No Cab provided)
- Language
- English and Hindi mandatory. (Vetti 5 & above)
- Salary - 24K CTC (21K take home).
- Immediate Joiners preferred.

**Location -TP Chennai/ HRO - Guindy, Chennai.**

Positions Open : 25

**1. Customer interaction**:

- Providing accurate information regarding products, services, and policies.
- Handling and resolving customer complaints or issues with empathy and efficiency.

**2. Problem resolution**:

- Investigating and resolving customer problems and concerns promptly.
- Escalating complex issues to the appropriate department or supervisor as needed.
- Documenting customer interactions and solutions for future reference.

**3. Product knowledge**:

- Staying informed about product features, specifications, and promotions.
- Providing product recommendations based on customer needs and preferences.

**4. Communication**:

- Collaborating with other team members and departments to share customer feedback and insights.
- Communicating effectively with team members to ensure a seamless customer experience.

**5. Customer feedback**:

- Gathering and analyzing customer feedback to identify trends and areas for improvement.
- Collaborating with the management team to implement changes that enhance customer satisfaction.

1. One-way Travel (Flight for Northern states; Train/Bus for Southern States)

2. One week accommodation

3. Relocation Bonus (2 Months' Basic Pay after 90 days from DOJ)

4. Retention Bonus (Eligible only if he/she has 24 days of attendance in a month).

**Aadhaar number is mandatory.**

**Job Types**: Full-time, Permanent

**Salary**: ₹21,000.00 - ₹24,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91
9903307473

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