Loan Servicing

5 days ago

Bengaluru Karnataka, India JPMorganChase Full time

Join the firm that FORTUNE has named one of the top five “World’s Most Admired Companies” and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

**Job responsibilities**
- Respond to routine queries related to loan servicing from internal and external stakeholders, escalating non-routine issues to senior team members.
- Utilize your developing skills in conflict management to identify and resolve potential conflicts of interest within the team or arising from business decisions.
- Manage your time effectively to handle multiple tasks and projects under stressful situations or tight timelines, maintaining quality and achieving goals.

**Required qualifications, capabilities, and skills**
- Baseline knowledge or equivalent expertise in loan servicing, with a focus on interpreting loan documents and managing loan portfolios.
- Proven ability to manage time effectively, identifying and organizing tasks, and efficiently managing multiple activities to achieve goals.
- Developing proficiency in active listening and questioning techniques, including the ability to avoid distractions, withhold judgment, reflect, summarize, and ask well-thought-out questions to gain information and promote deeper understanding.

**Preferred qualifications, capabilities, and skills**
- Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery.
- Demonstrated flexibility and adaptability, with a positive and optimistic attitude during periods of change, effectively adjusting to shifting conditions and priorities.
- Proficiency in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency.
- Familiarity with compliance processes, ensuring adherence to regulatory standards and requirements.
- Excellent client service focus, committed to enhancing client satisfaction and service delivery through effective communication and support.

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