Systems Administrator

1 week ago

Pune, India 3 Gen consulting services PVT LTD Full time

**Department**: Information Technology

**Reporting To**: Team Lead - Information Technology

**Primary Objective**: Managing IT helpdesk

**Responsibilities**:

- Expertise in routers, switches, Access Points and firewall settings
- Managing IT helpdesk ensuring timely service delivery to internal clients
- Creating and managing windows servers. Users and groups management.
- Provide technical and operational support to other departments and teams as required in support of business objectives
- Expertise in patching and software Upgrades
- Troubleshooting and PC Hardware knowledge
- Acts as a primary escalation point for Tier I\2 system administrators and engineers in remediating service requests and incidents, for both customers and internal operations.
- Primarily focused on assisting with the troubleshooting of various issues, service requests or incidents
- regarding networks, servers, end points, and user needs. Responsible for monitoring all networks, servers and building control systems
- Put together project files in a timely manner and provide project management services when appropriate.
- Create and maintain detailed documentation
- Participate in an on-call rotation with other members of Service Desk and Infra teams.
- Provide weekly metrics, updates, and health reports to Manager
- Strong understanding and troubleshooting of DNS and NFS, SMTP, HTTP, TCP/IP, VMware Horizon client, Domain Controller.

**Knowledge of the following technologies**:

- Routing, Switching, VPN, LAN, WAN, Network Security, VM, VDI, Intrusion Detection, and Anti-Virus.
- Experience with encryption and authentication technologies required
- Experience with Jira (or equivalent) ticketing system

**Required Skills**:

- Basic knowledge of Wintel, Citrix and VMware is desirable
- Advanced verbal and written communication skills
- Server backup & restore method, Windows patch management.

**Educational Requirements**: Requires Bachelor’s degree in (Computer Science, or Engineering) or equivalent

**Job Location**: Pune

**Salary**: From ₹20,000.00 per month

Schedule:

- Monday to Friday
- Night shift

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