Network Voice Admin

2 days ago

Bengaluru Karnataka, India Wipro Limited Full time

**Key Responsibilities**:

- Design, deploy, and maintain voice communication solutions using Cisco Control Hub and Webex Cloud.
- Manage and optimize voice and collaboration platforms including Genesys cloud & On-Prem -based contact center solutions.
- Working knowledge of **Genesys on-prem which is installed on Windows**platform, including IVR configuration and call flows.
- Basic understanding of Windows server and Linux CLI interface.
- Administer VoIP infrastructure to ensure high availability, security, and optimal performance.
- Troubleshoot voice-related issues and provide advanced-level support for end users.
- Collaborate with cross-functional teams to implement telephony-related projects and upgrades.
- Maintain comprehensive documentation for system configurations, processes, and troubleshooting guides.
- Evaluate emerging technologies to recommend improvements for enterprise communication strategies.

**Required Skills & Qualifications**:

- Strong hands-on experience with **Cisco Control Hub Cloud** and **Webex Cloud Services**.
- Working knowledge of **Genesys Cloud (formerly PureCloud)** platform, including IVR configuration and call flows.
- Solid understanding of SIP, VoIP protocols, and real-time media troubleshooting.
- Familiarity with network fundamentals such as QoS for voice, firewalls, and VPNs.
- Proficiency in using diagnostic tools like packet captures and call analytics platforms.
- Experience with enterprise telephony integrations (e.g., CRM, ticketing systems).

**Preferred Qualifications**:

- Cisco certifications (e.g., **CCNP Collaboration**, **Cisco Webex Certified**).
- Genesys certifications or prior experience in a high-volume call center environment.
- Scripting or automation experience using Python or similar tools is a plus.

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Mandatory Skills: Network Voice and Collabration Admin.

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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