Customer Engagement Executive

2 weeks ago

Kolkata West Bengal, India Clirnet Services Full time

**Job Description - Engagement Executive**

**Key Responsibilities**:

- Engaging Doctor’s via Webchat Process with Organisation Campaigns
- Handling Doctor’s queries and getting Participations for Technical Sessions conducted from the Organisation via Web Chat Process
- Maintain accurate information / records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings

**Key Performance Indicators**:

- Handle all queries in a polite, professional manner
- Probe and trouble-shoot Doctor’s queries, and provide a suitable and satisfactory solution
- Educate Doctor’s on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Attend coaching sessions with Supervisor
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team

**Qualifications**
- Bachelor’s degree from any stream
- Good typing skill
- Fluent in written and spoken English
- An excellent communicator
- Positive attitude
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- A team player

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