Debt Collection Executive
2 days ago
**Debt Collections Executives**
**Job Overview**:
We are looking for a **Debt Collections Executive** with **good English communication skills** to handle **customers**. The role involves contacting customers with overdue accounts, negotiating payment solutions, and maintaining professional relationships while ensuring a positive customer experience.
**Key Responsibilities**:
- Effectively communicate with debtors and negotiate repayment plans.
- Maintain a high level of professionalism and customer service while handling sensitive financial matters.
- Update and maintain records of interactions and payment commitments in the system.
- Adhere to compliance regulations and company policies regarding debt collection practices.
- Work towards achieving individual and team collection targets.
- Identify disputes or hardships and escalate cases when necessary.
- Provide timely follow-ups on payment arrangements.
**Key Requirements**:
- **Excellent spoken and written English communication skills.**:
- Prior experience in **debt collection, customer service, and/or telecalling**.
- Ability to handle difficult conversations and negotiate effectively.
- Strong problem-solving and decision-making skills.
- Proficiency in using CRM software and MS Office.
- Willingness to work in **shifts/time zones based on operations**.
**Perks & Benefits**:
- Competitive salary with attractive incentives.
- Performance-based bonuses.
- Training and career growth opportunities.
- A dynamic and supportive work environment.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
**Experience**:
- Inbound/Outbound voice: 1 year (required)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
Work Location: In person
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