Service Inside Sales Executive

3 days ago

Mumbai, India Videojet Full time

Forecast and achieve sales of service contracts month over month
- Prepare & Mail service contract proposals 90 days prior to expiry of the contract/warranty period.
- Make 1st call to customer within a week of sending the proposal to ensure it has reached to right person at customer end.
- Send follow-up mail 2 months prior to expiry of the contract/warranty.
- Call customer within 7 days of sending follow-up mail to discuss contract renewal or warranty conversion & to explain benefits of early renewal.
- Follow-up with customer over the phone to finalize & close the contract with receipt of PO & payment. Escalate potential non
- renewals well in advance so as to take further measures to conclude those contracts on time.
- Focus on retaining customer through offering various types of contracts explaining advantages & limitations of each type.
- Co-ordinate with customer in case of escalated issues related to printer/service performance
- Co-ordinate & follow-up with IB Managers/FSE to resolve any customer dissatisfaction pertaining to printer performance/service quality issue & escalate the matter wherever required.
- Build relationship with customer to ensure customer loyalty & hence minimize losses.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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