Customer Support Executive

3 days ago

Janakpuri Delhi Delhi, India EasetoLearn Full time

**Job Title: Customer Support Executive**

**Location**: Janakpuri West, West Delhi

**Job Type**: Full-time
**Experience**: Minimum 6 Months
**Industry**: EdTech / SaaS

**About the Role**:
We are seeking a proactive and empathetic **Customer Support Executive** to join our growing team. In this role, you will serve as the primary point of contact for our institutional clients, ensuring they have a smooth and successful experience with our platform. You’ll resolve issues, provide onboarding support, and help drive product adoption across schools, colleges, and coaching centers.

**Key Responsibilities**:

- Act as the main liaison for institutional clients, managing day-to-day communications and support needs.
- Troubleshoot and resolve client issues related to product usage, login/access, technical glitches, and reporting.
- Collaborate with internal teams including tech, product, and content to ensure quick and effective resolution of client concerns.
- Conduct virtual and occasional in-person training sessions to onboard new institutional users.
- Monitor client platform usage and proactively engage with users to improve adoption and engagement.
- Maintain accurate and up-to-date records of client interactions using CRM or support tools.
- Collect and share user feedback to contribute to product enhancements and user experience improvements.

**Requirements**:

- Bachelor’s degree in any discipline.
- Minimum 6 Months of experience in customer support, client servicing, or B2B client coordination—experience in EdTech or SaaS is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a customer-first attitude.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM or support tools like Freshdesk, Zendesk, or similar platforms is a plus.
- Willingness to travel occasionally for client visits or onboarding.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Willingness to travel:

- 25% (required)

Work Location: In person

**Speak with the employer**
+91 8368494087

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